Shipping policy

International Shipping Policy
Thank you for choosing our store! This international shipping policy applies to all orders shipped outside of [your base country/region, e.g., Hong Kong]. By placing an international order, you agree to the terms below.
1. Shipping Destinations
We currently ship to most countries and regions worldwide, excluding:
Countries/regions subject to international sanctions or trade restrictions.
Remote areas with limited logistics coverage (e.g., certain islands, conflict zones).
A full list of eligible destinations is available during checkout. If your location is unavailable, please contact our customer service for assistance.
2. Order Processing & Dispatch
Processing Time: International orders are processed within 1–3 business days (excluding weekends, public holidays, and peak seasons like Black Friday).
Dispatch: Once processed, orders are shipped via our partner carriers (e.g., DHL, FedEx, UPS, or regional postal services) based on your selected shipping method. You will receive a tracking number via email once your order is dispatched.
3. Shipping Costs & Options
Shipping Fees: Calculated in real-time at checkout, based on the destination, package weight, dimensions, and selected service (e.g., Standard, Express).
Free Shipping: Available for orders over [e.g., US$25] to most major regions (excludes remote areas and express services).
Service Tiers:
Standard Shipping: Economical option, with longer delivery times (see Section 4).
Express Shipping: Expedited delivery (3–7 business days to major cities) at a higher cost.
4. Estimated Delivery Times
Delivery times are estimates and may vary due to customs processing, local logistics delays, or unforeseen events (e.g., weather, holidays). Typical ranges:
North America (U.S., Canada): 7–14 business days (Standard); 3–5 business days (Express).
Europe (U.K., Germany, France): 8–16 business days (Standard); 4–6 business days (Express).
Asia-Pacific (Japan, Australia, Singapore): 5–10 business days (Standard); 2–4 business days (Express).
Rest of the world: 12–25 business days (Standard); 7–12 business days (Express).
5. Customs, Duties & Taxes
Import Duties, Taxes, and Fees: These are imposed by the destination country’s customs authority and are the sole responsibility of the recipient. We cannot predict or cover these costs, as they vary by country (e.g., VAT in the EU, GST in Australia).
Customs Declarations: We will declare the package’s value truthfully (based on your order) to comply with international regulations. Please check your country’s customs website for duty thresholds and rules.
6.Risk & Liability
Ownership & Risk: Once your order is handed over to the carrier, ownership and risk of loss or damage transfer to you.
Lost or Damaged Packages: We will assist with tracking and provide necessary documentation (e.g., proof of dispatch), but claims must be filed directly with the carrier. We recommend selecting shipping insurance at checkout for high-value items.
7. Returns for International Orders
Eligibility: Returns are accepted within 14 days of delivery for defective or incorrect items. Please contact us at [your email] to request a return authorization.
Return Shipping Costs:
For defective/incorrect items: We will provide a prepaid return label (where available) or reimburse reasonable return shipping fees.
For change of mind: Return shipping costs are borne by the customer.
Refunds: Processed within 10 business days after we receive and inspect the returned item. Original shipping fees are non-refundable unless the issue is due to our error.
8.Policy Updates
We reserve the right to update this policy to reflect changes in logistics partners, regulations, or operational needs. Updates will be posted on this page, and your continued use of our services constitutes acceptance of the revised terms.
For further questions, please contact our team at [shituei@outlook.com] or [+852 9567 8901].
Thank you for your understanding!
Last updated: [October 18, 2025]